Cancellations by us
If a course is cancelled by Art Academy London, participants will be notified and given the opportunity to transfer to another course. Otherwise the full cost of fees will be refunded within three weeks, under normal conditions. We shall not be liable for any other consequential loss.
Where individual bookings contravene our age policy, they will be cancelled as detailed in the ‘Age of Participants’ clause of these Terms & Conditions.
Cancellations by you
Cancellations on the part of the participant made less than 14 days before the start of the course are non-refundable. Cancellations or refunds made before that time will incur a £20 administration charge.
Transfers
Transferrals from one course to another may be made up to two weeks prior to the course start date, subject to availability. Please note transferrals cannot be accepted once the course has started.
Individual lessons cannot be transferred to another course at any time.
Class Postponement due to tutor illness
In the event of tutor illness, we will appoint a substitute tutor (except for masterclasses, which will be rescheduled with the original tutor). If a suitable substitute tutor is not available, the class will be postponed. Classes will normally be rescheduled at the end of the course. Alternatively, the missed hours may be added to the remaining classes.
We will endeavour to notify participants of class cancellations due to tutor sickness as soon as practicable. In some instances this may not be until shortly before the start of the class. As per the ‘Limitations’ section of these Terms & Conditions, where it is necessary to cancel classes due to tutor illness, Art Academy London cannot accept liability for any associated cost incurred by you (i.e. travel, accommodation, etc).
Class Postponement
Where it is necessary to cancel and reschedule classes for reasons other than tutor illness, participants will be notified as soon as practicable. In some instances this may not be until shortly before the start of the session. As per the ‘Limitations’ section of these Terms & Conditions, where it is necessary to cancel classes, Art Academy London cannot accept liability for any associated cost incurred by you (i.e. travel, accommodation etc).
Strikes and Security Alerts
In the event of a public transport strike, security closure or severe weather conditions, we may have to cancel or close a class early for reasons beyond our control. Unfortunately in these situations we cannot accept liability, provide an alternative session or offer a refund.
Non-Attendance
Non-attendance of classes due to illness, or for personal or professional reasons does not provide the right to refunds, extra tuition or transfer to another class.
Gift Vouchers
Vouchers are valid for a period of 24 months from the date of purchase. Cannot be redeemed after expiry date. Only one gift voucher can be used per course booking. Promotional codes cannot be used in conjunction with gift vouchers. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit given in the event that the voucher value exceeds the total cost of the course – for example where a £100 voucher is used to purchase a £95 course. Art Academy London does not guarantee that spaces will be available on courses. Spaces are only secured once a course has been booked, so it is recommended that you book as early as possible to avoid disappointment.
Refund Policy for pre-recorded online courses
In the event that you have not yet accessed the course and decide you no longer need to study our online course/s within 14 days, you will be able to request a refund.
If you have accessed your course, you can still request a refund within 14 days of purchase if the following conditions are met;
- No modules have been marked as complete